Frequently Asked Questions

How do I create an account?

Q: How do I create an account?
A: Please go to our front page of our website, www.youpilab.com, and click the “My Account” link in the upper right-hand corner. From there, you will be taken to a “Register, Create your very own account” page where you will enter your email address   and choose a password. We definitely recommend receiving the newsletter - we work hard to make it neat and cool and useful for you - but won’t hold it against you if you don’t want it. Click “Register”, and you’re all set! The Welcome page will give you a brief of some tools you have access too, with a lot more available (addresses, orders, invoices, etc.) via the “Your Account” menu in the upper right. If you would like to create your account right now please follow this link: Creat an Account!

How do I get a quote for items and/or shipping costs?

Q: How do I get a quote for items and/or shipping costs?
A: If you require a quote before your purchase can be completed please contact our Customer Service Team! The best way to do this is to email sales@youpilab.com requesting a quote. Please be sure to include the YoupiLab part number as well as the quantity you need. You can also choose “Offline Payment” if you want to place your order without paying for it, or if you need an invoice to wrestle payment from your company or school. You can print an invoice directly from your account under Order History once you have your order in the system. Please be sure to contact us to make payment and release (or cancel) your order if you choose Offline Payment.

How do I place an order?

Q: How do I place an order?
A: If you have an account, make sure you are logged in first. Then start looking for items you wish to purchase, using either the search box  or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click “add to cart” to add them to your online shopping cart. If the product is backordered, click the “Backorder” button to reserve one. (Not all products are allowed for backorder.) If you would like more than one unit, be sure the change the quantity before adding to your cart.

Once you have all the items you want to purchase in your cart, click the “Checkout” button. Select the address you wish to ship to, along with with the shipping method you want to use (please see our Shipping Policy page for more information). In the second column on this page, select the Payment Method you would like to use. You can enter a Promotional Code if you have one, and can opt to use Store Credit or Gift Certificates here.  

Once you have all the shipping and payment information entered, verify that you have read the “Terms of Service and Shipping Policy” (we know few people actually do, but there’s actually some important info there). This will bring you to the final, end-of-the-road-check page - you aren’t done yet!   Once you’ve hit the Place Order button, your order is locked in our system and its possible we may not be able to change it. You will receive an 8 digit order number. If you do not see the 8 digit order number, you have not placed your order! Please check to see if there was an error processing the order, and fix it.

How can I get an invoice for my order ?

Q. How can I get an invoice for my order?
A: If you need to get an invoice for one of your orders it can be done by accessing your order history. First you will need to log into your YoupiLab account. Once you have logged into your account click “My Account” in the upper right corner of the page. Here is where you will see a list of your previous orders and links to download the corresponding invoice. Simply find the order in question and click the “Invoice” link on the right hand side of the page. This will pull up an invoice that you can download and print. Please Note: In order to view your order history you must have a registered account. 

If you need a commercial invoice or a pro-forma invoice, please give us a call and we are more than happy to email one to you.

CUSTOMS FEES: How much/can I avoid/why did I have to pay?

Q: CUSTOMS FEES: How much/can I avoid/do I have to pay/why did I have to pay?
A: Shipping orders to addresses outside of the Republic of Benin will most likely incur customs fees, duties, and/or taxes on the way. We have no control over these fees, and can’t predict or pay them for you.

Please make sure you are up to date on any customs and import rules and regulations for your country, as they vary greatly from country to country, item to item, and even by shipping company. We do expect you, the customer, to be aware of anything that might affect your order on its way in to your country, and you likely speak the language better than we do!

If you refuse to pay the duties and taxes and opt to have the package returned to us, we will still be charged those fees on the way out of your country and on the way in to ours. Those charges will be subtracted from any refund you may be eligible for.